# Troubleshooting App Updates

Having trouble with app updates from Onside, or just have some questions? This page should help!

### Troubleshooting Common Update Issues

<details>

<summary>Why aren't my apps updating automatically through Onside?</summary>

* **Check iOS/iPadOS Settings:** First and foremost, ensure "App Updates" is enabled in your iPhone/iPad settings. This is the primary control for all app auto-updates on your device. If this is off, Onside cannot force an automatic update.
* **Wi-Fi Connection:** iOS usually performs automatic updates when connected to Wi-Fi to save mobile data. Ensure you've been on a stable Wi-Fi network.
* **Battery Level & Storage:** Low battery (typically below 50% unless charging) or insufficient storage space on your device can prevent automatic updates.
* **Background App Refresh for Onside:** While iOS manages the core auto-update, ensuring Onside has "Background App Refresh" enabled (in **Settings > General > Background App Refresh**) might help it detect and prepare updates more effectively for iOS to then process.
* **Open Onside Occasionally:** Sometimes, simply opening the Onside app can help it sync the latest update information, which iOS can then use for automatic updates if they are enabled.

</details>

<details>

<summary>What if an update through Onside fails or gets stuck?</summary>

* **Check Internet Connection:** A stable Wi-Fi or mobile data connection is crucial.
* **Check Storage Space:** Make sure your iPhone has enough free storage. Updates need space to download and install.
* **Restart the Onside App:** Force close the Onside app and then reopen it.
* **Restart Your Device:** This classic troubleshooting step can resolve many temporary glitches.
* **App No Longer Available or Update Pulled?** In rare instances, a developer might remove an app from Onside, or an update might be temporarily withdrawn if an issue is found.
* **Contact Support:** If the issue persists for a specific app update from Onside, please let us know at <support@onside.io>. Be sure to mention the app name and any error messages you see.

</details>

<details>

<summary>Why does Onside sometimes show an update for an app I think is already updated (e.g., via the main App Store)?</summary>

This can occasionally happen due to slight delays in how different platforms report version numbers, or if you have the app installed from multiple sources.

* **Recommendation:** If an app is available on both Onside and the main App Store, it's generally best to consistently update it from one primary source to avoid version discrepancies.
* **If this occurs:** Try opening the app in question. If it's indeed the latest version, the "Update" prompt in Onside for that specific app should eventually clear after Onside syncs. A quick app restart (for Onside) or a device restart might also help.

</details>

<details>

<summary>Why don't I see an "Update" button for some of my apps in Onside?</summary>

* **Already Updated:** You likely already have the latest version that Onside is aware of for that app.
* **Installed from Elsewhere:** The app might have been installed from a different source (e.g., directly from the main App Store, if it's also listed there). Onside typically manages updates for apps that it tracks as being installed *through* the Onside marketplace.

</details>

### General App Update FAQs

<details>

<summary>Can I trust updates coming through Onside? Are they secure?</summary>

Yes. Apps and their updates made available through Onside are subject to our review processes, which include security checks. We are committed to providing a safe and trustworthy source for your app updates.

</details>

<details>

<summary>How often should I check for manual updates if I have automatic updates turned off?</summary>

If you prefer manual updates, it's a good idea to check the "Updates" section in your Onside Profile at least once a week. Developers release updates at different times, so regular checks will ensure you don't miss out on important improvements.

</details>

Regularly checking for and installing updates helps ensure your apps run smoothly, securely, and with all the latest features. Onside aims to make this process as straightforward as possible for you!

***

If you have any further questions, please contact our support team. You can reach us via the chat in the bottom-right corner or by email at <support@onside.io>.


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