How to Delete Your Account?

If you wish to permanently delete your Onside Store account and its associated data, please follow these steps.

Important Considerations Before Deleting:

• Permanent Action: Deleting your account is a permanent action and cannot be undone.

• Loss of Data: You will lose access to your Onside profile, any purchase history linked directly to your Onside account (this may differ from records held by payment providers like Apple Pay), app download history within Onside, and any personalized settings or content associated with your account.

• Installed Apps: Apps you've already downloaded to your iPhone will remain on your device, but you may lose access to Onside-specific features or updates for those apps if they require an active Onside account.

• Subscriptions: If you have active subscriptions managed through Onside, please ensure you manage or cancel them appropriately before deleting your account to avoid unintended charges. Deleting your Onside account may not automatically cancel all third-party subscriptions.

If you're sure you want to proceed:

1. Open the Onside Store App:

   • Tap the Onside app icon on your iPhone's Home Screen.

2. Go to Your Profile:

   • Tap on your profile icon in a corner of the main screen.

3. Find the "Delete account" Option:

   • On your Profile screen (where you see your name, phone number, etc.), scroll down through the menu options.

   • Look for the "Delete account" option.

4. Confirm Deletion:

   • Tap "Delete account".

   • Follow all on-screen prompts to finalize the deletion process.

Once your account is deleted, you will no longer be able to sign in with those credentials. If you wish to use Onside again in the future, you will need to create a new account.

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If you have any difficulties deleting your account, or if you have questions before proceeding, please contact our support team at [email protected].