Troubleshooting Installation Issues
Having trouble installing Onside? Here are some common issues and solutions:
I am in an EU region but still can’t install the Onside Store app.
Update iOS: Ensure your iPhone is running iOS 17.6 or later. Go to Settings > General > Software Update. Onside cannot be installed on older iOS versions.
Confirm Physical Location: Double-check that you are physically located within an EU country. VPN services will not bypass this requirement.
Free Up Storage: Your iPhone might not have enough free space. Try deleting unused apps or files. Onside itself is about 100MB, but you'll need more free space for the OS to manage installations (we recommend at least 2GB free).
Check Internet Connection: A stable internet connection is required. Try switching between Wi-Fi and your mobile network.
Restart Your iPhone: A simple restart can often resolve temporary glitches. Try restarting your iPhone and then attempt the installation again.
Still Stuck? If these tips don't help, please contact our support team at [email protected]. In your email, please include your iPhone model, iOS version, and the approximate time you attempted the installation. This will help us assist you more quickly.
The Install button on onside.io isn't working or isn't clickable.
Clear Browser Cache: Try clearing the cache and cookies in your Safari browser settings.
Private/Incognito Mode: Attempt to visit onside.io in Safari's Private Browsing mode.
Check for Content Blockers: If you use any content blockers or ad blockers in Safari, try temporarily disabling them for onside.io.
I'm seeing an error when downloading or updating apps from Onside (Post-Installation).
Most app download/update errors are due to internet connectivity issues, insufficient device storage, or the specific app's iOS version requirements.
Sometimes, an error can occur if you previously installed a different version of the same app from another source. Try uninstalling the current version of that app and then downloading it again from Onside.
NSURLError when Downloading an App
You may need to turn off your VPN as VPNs can cause NSURLError when downloading app with Onside
Other Common Questions About Onside
Why can't I install Onside on iOS 17.5 or below?
Currently, Apple's framework for alternative app marketplaces is limited to newer iOS versions (17.6+). Devices running iOS 17.5 and below are decreasing in number, and many developers no longer tailor apps for these older operating systems. Additionally, older iOS versions can have security vulnerabilities.
How can I be sure the Onside website is official?
The only official Onside website is onside.io. Always check the domain name in your browser's address bar. You can also check the website's digital certificate for security by clicking the padlock icon in the address bar; for our official site, it should indicate "Onside" or our registered company name as the verified organization.
Can I download apps from Onside without installing the Onside Store app itself?
No, to install apps from Onside, you first need to download and install the Onside Store marketplace app on your iPhone.
Can I download apps without creating an Onside account?
Currently, an account is required to download apps. We are considering options for guest browsing or downloads in the future. Rest assured, we take your data privacy seriously and store your information securely.
If I delete an old version of a game and download a new one from Onside, will I lose my progress?
Some games offer ways to transfer your progress. You can often find instructions for this on the game's app page within Onside. We expect more games to support progress transfer in the future, so keep an eye on updates.
How do I uninstall Onside Store?
You can uninstall the Onside Store app just like any other app on your iPhone. Press and hold the Onside app icon on your Home Screen or in your App Library, then tap "Remove App" or "Delete App" from the menu that appears.
Where are apps from Onside downloaded to on my iPhone?
Apps downloaded from Onside are installed to your iPhone's internal storage, similar to apps from any other source. They will appear on your Home Screen and in your App Library. The actual app files are stored in protected system folders.
How much free storage do I need to install Onside Store?
The Onside Store app itself is relatively small (around 100MB on average). However, for the installation process and to download other apps, your iPhone needs a good amount of free space for the operating system to function correctly. We recommend having at least 2GB of free storage available.
Is installing Onside safe?
Yes, it is. The installation file from our official website, onside.io, is safe for your device. Furthermore, all apps available within the Onside Store undergo a security review process, including checks with our antivirus system and manual moderation, to ensure they are safe and reliable.
How do I use Onside Store after installation?
Using Onside is designed to be simple and intuitive, much like other app stores. You can browse for apps, search for specific titles, view app details, and download or update your apps easily. We have sections for featured apps, new releases, and different categories to help you discover great content.
Can I install Onside on other devices like iPads, smartwatches, or computers?
Currently, Onside Store is specifically designed for iPhones (running iOS 17.6+). An iPadOS version is coming soon! For now, we are focused on providing the best experience on iPhone and iPad. We don't currently have plans for other devices like smartwatches or desktop computers, but we're always exploring future possibilities.
If you have any further questions, please contact our support team. You can reach us via the chat in the bottom-right corner or by email at [email protected].
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