Governmental And Legal Compliance Policy For App Takedown Requests

Process for handling governmental, legal, intellectual property, and policy-based app takedown requests on Onside in Brazil.

Handling Governmental And Other App Takedown Requests

At Onside, we are committed to ensuring that all apps distributed through our marketplace comply with applicable laws, respect intellectual property rights, and adhere to our marketplace terms and policies. To support this commitment, we maintain a clear and structured process for handling governmental, legal, and other valid requests to remove or restrict access to apps.

This policy applies to the Onside marketplace application (bundle identifier: com.onside.marketplace-app) distributed to users in Brazil.

Onside is operated by Onside.io B.V.

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Takedown Requests Based On Illegality Or Legal Requirements

Onside promptly reviews and acts on requests from governmental authorities, regulatory bodies, law enforcement agencies, or courts asserting that an app is illegal or otherwise prohibited under applicable law.

Upon receiving such a request, we will:

1. Acknowledge receipt of the request without undue delay.

2. Review the request to confirm its authenticity, scope, and legal basis.

3. Temporarily disable access to the app while the review is conducted, where appropriate.

4. Permanently remove the app from the marketplace if it is determined to violate applicable laws.

5. Notify the app developer of the request and the resulting action, unless prohibited by law.

Where required, Onside cooperates with lawful governmental investigations and enforcement actions.

Takedown Requests Based On Intellectual Property Violations

Onside takes intellectual property rights seriously and handles requests related to alleged infringement in accordance with its Intellectual Property Review Mechanism and Intellectual Property Dispute Resolution Policy.

Upon receiving a valid intellectual property takedown request, we will:

1. Acknowledge receipt of the request.

2. Review the claim to assess its validity and legal basis.

3. Notify the app developer of the alleged infringement and allow an opportunity to respond.

4. Temporarily disable access to the app during the review process, where appropriate.

5. Permanently remove the app if infringement is reasonably determined.

6. Notify the requesting party and the developer of the final decision.

Takedown Requests Based On Violation Of Marketplace Terms Or Policies

Onside maintains marketplace standards designed to protect users, developers, and platform integrity. Requests or internal findings indicating that an app violates marketplace terms or policies are handled as follows:

1. Acknowledge receipt of the request or initiate internal review.

2. Assess the app against applicable marketplace terms, policies, and guidelines.

3. Notify the app developer of the potential violation and provide an opportunity to respond.

4. Temporarily disable access to the app during the review, if necessary.

5. Permanently remove the app if a violation is confirmed.

6. Notify the relevant parties of the outcome.

Temporary Measures And Proportionality

Onside applies enforcement actions proportionately, taking into account:

• The severity of the alleged violation

• Legal or regulatory urgency

• Risk to users, rights holders, or the public interest

Temporary suspension may be used while investigations are ongoing.

Required Information For Takedown Requests

All governmental and other takedown requests should include:

1. Identification of the app or content in question.

2. The legal basis, regulation, court order, or specific policy allegedly violated.

3. Contact details of the requesting authority or party, including name, address, email address, and telephone number.

4. A statement that the request is made in good faith and that the information provided is accurate.

Incomplete requests may be delayed or rejected.

Contact Information For Takedown Requests

All governmental and legal app takedown requests should be directed to:

Email: [e-mail]

Mailing Address:

Onside.io B.V.

Keizersgracht 555

1017 DR Amsterdam

The Netherlands

Acknowledgment

By distributing apps through the Onside marketplace, developers acknowledge and agree that their apps may be subject to removal, suspension, or restriction in accordance with this Governmental And Legal Compliance Policy.