Linking a Bank Card to Onside

Link your bank card to your Onside account for fast and easy purchases of apps, in-app items, and subscriptions.

Link your bank card or use Apple Pay to make purchasing apps, in-app items, and subscriptions fast, easy, and secure. This guide covers how to add and manage your payment options.

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How to Add a Payment Method

There are two main ways to add a payment method to your Onside account:

1. Through Your Onside Profile

1. Open the Onside Store app on your iPhone.

2. Go to your Profile screen.

3. In your Profile, tap on "Payment methods".

4. Tap "Add Card" (or a similar button).

5. Enter your card details: card number, expiration date, and CVV/CVC code.

6. Your bank will likely require you to verify the card through a standard security step (like a code sent via SMS or a banking app notification). Follow the on-screen instructions to complete the verification.

2. During the Checkout Process

You can also add a new card when you make your first purchase.

1. Select an app, in-app item, or subscription you wish to purchase.

2. Proceed to the payment or checkout screen.

3. If no payment method is on file, you'll be prompted to enter your card details or select Apple Pay.

4. Follow the on-screen instructions. You will have the option to save the new card to your Onside account for future purchases.

Using Apple Pay: Onside seamlessly integrates with Apple Pay. You can select Apple Pay as your payment method during any checkout without needing to manually link each card within Onside's settings first.

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Security of Your Payment Information

At Onside, the security of your payment information is a top priority.

• Secure Storage & Tokenization: Your full card details are never stored directly by Onside in an unencrypted format. We use industry-standard security practices like tokenization, which replaces your actual card number with a unique, secure token for processing payments.

• Encryption: All payment information transmitted between your device and our servers is protected using strong encryption (SSL/TLS).

• Compliance: We adhere to relevant payment industry security standards to ensure your data is handled safely.

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Frequently Asked Questions (FAQs)

Why should I link a card?

• Faster Checkouts: Purchase apps and make in-app payments quickly, often with just a tap, without re-entering your details every time.

• Convenient Subscriptions: Easily manage and renew your app subscriptions. With a linked payment method, subscriptions can auto-renew seamlessly (you will always be informed before any renewal charge).

How do I manage or remove a linked card?

You can view and manage your linked payment methods at any time.

1. Open the Onside Store app.

2. Go to your Profile > Payment methods.

3. Here you can:

   • See a list of your linked cards (showing only the last few digits for security).

   • Set a default payment method if you have multiple linked.

   • Remove a Card: Select the card you wish to remove and tap the delete icon. Confirm the removal.

What types of cards are accepted on Onside?

Onside supports major credit and debit cards such as Visa and Mastercard. We also fully support payments via Apple Pay. Specific card acceptance may depend on your region and our payment processing partners.

Why am I having trouble linking my card?

• Check Card Details: Ensure you've entered the card number, expiration date, CVV/CVC, and all other required information correctly.

• Card Expiration: Verify that your card has not expired.

• Sufficient Funds/Credit: Make sure your card has enough funds or available credit for any small verification hold that might be temporarily placed (this is usually refunded quickly).

• Bank Restrictions: Your bank might have restrictions on online or international payments. Contact your bank to ensure such transactions are enabled for your card.

• VPN/Location Issues: Turn off any VPN services. Your card's issuing country should generally align with your Onside account region.

• Temporary Service Issues: Occasionally, there might be temporary issues with payment gateways. If you're certain your card details are correct and the card is active, please try again after a short while.

• Still having issues? If problems persist, contact your bank first to check for issues with your card. If your bank confirms the card is fine, then contact Onside support at [email protected] for assistance.

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If you have any further questions, please contact our support team. You can reach us via the chat in the bottom-right corner or by email at [email protected].