Purchasing Paid Apps

A guide on how to purchase apps with a one-time cost in the Onside Store, including information on refunds and re-downloading.

This guide explains how to purchase apps that have a one-time cost, as well as how to manage those purchases.

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How to Purchase a Paid App

The process is designed to be simple and secure.

1. Find the App You Want

   • Browse or search for the app in the Now, Apps, or Games tabs within the Onside Store.

   • Tap on the app to open its dedicated App Page.

2. Tap the Price Button to Start

   • On the app's page, the main action button at the bottom will display the price (e.g., €1.99).

   • Tap this button to begin the purchase process.

3. Confirm Your Purchase

   • An Apple Pay confirmation sheet will appear.

   • Authenticate the purchase using Face ID, Touch ID, or your device passcode, just like you would for any other secure transaction.

4. Download & Install

   • After your purchase is confirmed, the app will automatically begin to download and install on your iPhone.

   • The button will show the download progress and will change to "Open" once the installation is complete.

Once you've purchased a paid app, it's linked to your Onside account forever. The button on its app page will change from a price to "Open" (if installed) or "Download" (if not currently on your device), and you will never be charged for it again.

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Common Questions About Paid Apps

What if I change my mind? How do refunds work?

If you are unsatisfied with a purchase or made one by mistake, you can request a refund directly through the Onside app.

1. Go to your Profile screen in the Onside app.

2. Tap on the "Purchases" section to see your order history.

3. Find the specific order you want a refund for.

4. Tap the "Refund" button associated with that order.

5. Tapping this button will guide you to our support team, who will review your request and assist you with the next steps.

Can I re-download a paid app I've already purchased?

Yes. Any paid app you purchase is permanently linked to your Onside account. You can re-download it for free at any time on any iPhone where you are logged in with the same Onside account. Simply find the app in the store, and the button will show "Download" instead of a price.

Do I need to have a card linked to Onside to buy an app?

You need a valid payment method. This can be a card you have linked directly to your Onside account or a card associated with your Apple Pay, which you can select during the checkout process.

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If you have any further questions, please contact our support team. You can reach us via the chat in the bottom-right corner or by email at [email protected].