# Purchasing Paid Apps

This guide explains how to purchase apps that have a one-time cost, as well as how to manage those purchases.

***

### How to Purchase a Paid App

The process is designed to be simple and secure.

1. **Find the App You Want**
   * Browse or search for the app in the **Now, Apps, or Games** tabs within the Onside Store.
   * Tap on the app to open its dedicated App Page.
2. **Tap the Price Button to Start**
   * On the app's page, the main action button at the bottom will display the price (e.g., **€1.99**).
   * Tap this button to begin the purchase process.
3. **Confirm Your Purchase**
   * An Apple Pay confirmation sheet will appear.
   * Authenticate the purchase using **Face ID, Touch ID, or your device passcode**, just like you would for any other secure transaction.
4. **Download & Install**
   * After your purchase is confirmed, the app will automatically begin to download and install on your device.
   * The button will show the download progress and will change to **"Open"** once the installation is complete.

{% hint style="info" %}
Once you've purchased a paid app, it's linked to your Onside account forever. The button on its app page will change from a price to "Open" (if installed) or "Download" (if not currently on your device), and you will never be charged for it again.
{% endhint %}

***

### Common Questions About Paid Apps

<details>

<summary><strong>What if I change my mind? How do refunds work?</strong></summary>

If you are unsatisfied with a purchase or made one by mistake, you can request a refund directly through the Onside app.

1. Go to your **Profile** screen in the Onside app.
2. Tap on the **"Purchases"** section to see your order history.
3. Find the specific order you want a refund for.
4. Tap the **"Refund"** button associated with that order.
5. Tapping this button will guide you to our support team, who will review your request and assist you with the next steps.

<div align="left"><figure><img src="https://1223683575-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FK6W2Xq8YQWUKNGf4QCyg%2Fuploads%2FPnUTUVKm5zDFdEHGvqj2%2Fpng%20(19).png?alt=media&#x26;token=a76292b8-8ca4-40a8-885f-4ca27a9d3480" alt="" width="188"><figcaption></figcaption></figure></div>

</details>

<details>

<summary><strong>Can I re-download a paid app I've already purchased?</strong></summary>

Yes. Any paid app you purchase is permanently linked to your Onside account. You can re-download it for free at any time on any iPhone where you are logged in with the **same Onside account**. Simply find the app in the store, and the button will show "Download" instead of a price.

Onside Store availability depends on your device and region (for example, iPad support is EU-only).

</details>

<details>

<summary><strong>Do I need to have a card linked to Onside to buy an app?</strong></summary>

You need a valid payment method. This can be a card you have linked directly to your Onside account or a card associated with your Apple Pay, which you can select during the checkout process.

</details>

***

If you have any further questions, please contact our support team. You can reach us via the chat in the bottom-right corner or by email at <support@onside.io>.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.onside.io/store/purchasing-paid-apps.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.